Our Story

In 2004, Margaret co-founded one of Australia’s first medical billing companies, Pulse Medical Management, just as the so-called “simplified billing” schemes were rolled out – though they were anything but simple. Demand from medical specialists was immediate and overwhelming; Margaret had clients before she even had a business.

From there, in 2009, Synapse was born and quickly became home to the most advanced medical billing system in the country – bar none. No one has more experience navigating the complexities of Australia’s health payment system. But billing was just the beginning.

Today, Synapse is so much more: a trusted partner working across the entire healthcare sector for the 3 Ps – patients, payers, and providers – ensuring money moves through the system fairly, accurately, and transparently.

At Synapse we think globally We take our position as international providers of medical administration services very seriously

Mission. Vision. Values

At Synapse, we think big. As a leading provider of healthcare payment integrity solutions and services, we take our responsibility seriously. We hold ourselves to the highest standards – and continually strive to reach new heights.

Our Standards

We are proud to maintain ISO 9001 certification for our quality management system and ISO 27001 certification for our data security system – across both our Australian and Indian offices.

We are committed to strengthening payment integrity and supporting the long-term sustainability of healthcare systems. A fair and honest system benefits everyone.

Our Vision

To ensure every healthcare dollar is correctly distributed – through expert knowledge and intelligent digital solutions that support compliance and improve equitable access to universal health coverage.

Our Values

Passion

We are driven by a passion for:

  • Enhancing efficiency in health administration and financing
  • Improving the experience of all healthcare system stakeholders
  • Ensuring the long-term viability of healthcare systems

Integrity

  • We are transparent, accountable, and act with integrity in all we do
  • We take our role as gatekeepers of millions of medical transactions seriously
  • We do what we say we’ll do
  • We foster an inclusive, respectful workplace and stand against all forms of unfair discrimination

Excellence

  • We strive to exceed client expectations and delight at every opportunity
  • We use technology and innovation to boost both our own and our clients’ efficiency
  • We consult widely and welcome feedback to continually improve

Our Mission

To be the most trusted provider of payment integrity solutions in the healthcare sector—through a relentless focus on quality, innovation, and security.

We will:

  • Harness technology to build solutions that are smart, affordable, and user-friendly
  • Continually improve and evolve to better support service delivery
  • Build strong, respectful business relationships based on mutual trust

We are proud to be a progressive workplace—defined by strong leadership, uncompromising standards, a deep respect for diversity, social responsibility, and outstanding opportunities for professional growth.

Above all, we are committed to supporting consumers by improving access to healthcare and making it more affordable for everyone.

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