Feeling the love

Complete trust that my billing is handled correctly and in time

Synapse has been managing my medical billing for over 2 years. Choosing to have them help me has been one of the best decisions I have made. I feel complete trust that my billing is handled correctly and in time. That includes informed financial consent through to processing fees from patients and funds. The app is easy to use. Synapse are prompt with assistance, and tech support. All interactions are positive, and I get no complaints from patients. This leaves me to handle my medical practice. I plan to continue using Synapse.

Dr Andrew Green, June 2025

Full marks

I have to say that Synapse have researched and implemented an incredible app and their back up service and help has been outstanding. Full marks !

IFC doctor 3rd November 2023

Couldn't be happier

I could not be happier, nor more confident. The service is excellent. I have very little effort. But high degree of certainty of being paid. I can simply focus on my work. The team are helpful and kind when I need to deal with them. They do more than I had expected. I feel really grateful. Thank you for all that you do.

Anaesthetist, Victoria

The billing service is very user friendly, accurate and reliable.

The technological aspect of the service has evolved significantly to enhance the efficiency of the billing process. I've been a client for 11 years and the billing service has been instrumental in the development of my practice.

Dr Simon Li

Aircoder is the solution for coding today and tomorrow.

We can’t train coders to meet the demand. Fortunately, we don’t need to. Aircoder is a critical partner as we deliver early detection surveillance of pathogens to prevent future pandemics.

Michele Tarnow, President & CEO, Alliance Care Technologies

I was shocked to discover how much of the information I had been previously provided was simply incorrect. I strongly recommend the AIMAC courses to any specialist in public or private practice.

Dr Wojt Janowski

Synapse have provided valuable support to the Mid North Coast Cancer Institute for 2 years in relation to the provision of quality and timely medical typing transcription services.

Glenn Paulus
Office and Business Manager
Mid North Coast Cancer Institute

It's been 5 happy years with Synapse. Thanks for all your support including the updated app, credit card function as well as the fine all round service. I am very happy to continue the association with Synapse.

Accredited Exercise Physiologist
February 2021

Extremely happy, thank you. Only have positive feedback: I wish I had discovered Synapse ten years ago!

Head of Department
Sydney Hospital
February 2021

Just wanted to say thank you for the excellent service. Everyone I have dealt with is so polite, professional and helpful . The app continues to help my life much easier.

Rehab Physician & Aboriginal Health Worker
January 2021

As far as I'm concerned Synapse and the team are absolutely amazing

General Practitioner
Western Australia
January 2021

I am very happy with Synapse Medical Services. The app, billing performance and customer support have been consistently outstanding.

Experienced Neurologist. January 2021

Keep up the good work!

Really appreciate all the work you’re doing at the moment and found the Covid billing updates, particularly early on, very reassuring that many were dealing with the same issues. Keep up the great work.

Consultant Cardiologist

It’s a very good reporting system

It’s a very good reporting system. The processing is so fast!!!!

Revenue Manager – Public hospital client

Quality clinical coding service

Very quick and great service. Thank you.

Jim Tatlock, Habitat Therapeutics Private Hospital – Clinical coding client

Our numbers have never looked better!

The numbers have never looked so beautiful. It’s a brilliant system, and the enhancements only make it better!

Rochelle Morton, Medical Team Leader-Patient Accounts, Icon Cancer Care Head Office – MBS billing client

Can’t ask for a better service

Excellent services with Synapse. Easy to contact, always get back when queries are raised and prompt payment. Can’t ask for a better service.

Dr Mehr Shaikh, Consultant Geriatrician – Billing client

Easy to use billing system

I am usually the most disorganised doctor when it comes to billing. I am so often having to run away to pick up kids or make a meeting that I don’t always remember to log the bill. With the app I can easily track back what I have missed once the label is in the system. They are trying to set up a similar system in the public hospital but I am still finding yours more accessible.

Dr Clair Langford, Geriatrician – Billing client

Valuable support

Synapse have provided valuable support to the Mid North Coast Cancer Institute for 2 years in relation to the provision of quality and timely medical typing transcription services.

Glenn Paulus, Office and Business Manager – Transcription client

I'm never going back!

I'm never going back! The other weekend on-call doctor still has half filled tick sheets in the boot of his car
and I've already been paid.

Corporate client beta tester - led to a companywide roll out.

Transcription service for psychiatric medicolegal reports

I have been using the transcription service for psychiatric medicolegal reports since December 2017, and cannot fault them.
The IT system is seamless, the communication is swift, and the accuracy of transcription is excellent. Many thanks!

Transcription client

Excellent

Excellent as always

Mr Sameer Singh – JYT, International Transcription client (UK)

Really good

Really good - happy to have changed from another transcription company.

JYT, Transcription client – April 2018

Commend the accuracy

I would like to commend the accuracy of the Just Your Type service. My first 3 letters were almost 100% perfect, and that is very pleasing indeed. Thankyou!

Transcription client

Appreciate all the hard work

Thank you so much for this. Really appreciate all the hard work. Great to know I get such good backup from my billing company and they come through when things go wrong.

Billing client

Praise for our IT support

I just wanted to let you know how helpful Rio has been with setting up the app and sorting out the issues with my outpatient list, he has been fantastic.
I could not have asked for better assistance or customer service and wanted you to know how patient and helpful Rio has been.

New Billing client

Potentially sticky situation averted

Synapse team member was "very quick to think on his feet and help me by rapidly and accurately checking the appointment notes. Please thank him, it was a potentially sticky situation".

Appointmaid client

Lovely and Reassuring

I just wanted to feedback to you that one of my patients sang your praises to me and said how lovely and reassuring you were on the phone.Thank you for that - it's important to me and great to know my patients are being well cared for. Well done!

IFC client

Prompt response

Thanks for such a prompt response - every encounter with Synapse gives us such confidence.

Large Hospital client

Impressed

I really wanted to say how impressed I have been with your IFC success rate and your punctuality with communication.

Billing & IFC client

Perfect

The report was perfect - thanks. I will use you now for all clinical negligence work and the complex personal injury reports as there is less editing to do my side - so yes you were right!.

New UK transcription client

Great

The update to Synapps is great. I can now see where payments are up to at a glance.

Billing client

Well done

Very well done. On time and with no issues at all. I am very impressed.

New UK transcription client

Awesome

You are awesome! Thanks a million.

IFC client

Excellent

5 out of 5. Excellent. Thank you very much for an exceptional service.

New transcription client

Excellent Service

Many thanks for the reply and your help. I have been very impressed with the professionalism of your organisation. You guys provide an excellent service.

Fabulous Staff

Your staff are absolutely fabulous, Anuja, Ramya, Lorraine and Gabby are all amazing. I wish I found your service a long time ago I am honestly so pleased with it.

Perfect

That was perfect! Thank you.

New transcription client

Going extremely well

In response to your questions everything is going extremely well. I am very happy with the system, the turnaround is fantastic, letters are accurate and the transfer to our system is smooth.


Very happy

I am very happy with the transcription. Thank you very much.


Easy and convenient

The app is great! Very easy and convenient.


Can find no fault

The service has been absolutely fantastic and I can find no fault.


Fantastic service

I must say that as a company you provide a fantastic service and everybody I have dealt with has just been so helpful. I will continue to recommend your services.


Perfect and Prompt

Thank you, the first letter was perfect and prompt. No changes needed!


Commendation

I really have appreciated the efficient service, with all documents promptly received and confirmed, and reports of billing and receipting as well as the web-based access, and queries raised promptly.

Billing client

Exceptional

The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.


Five star recommendation

BWS&A engaged Synapse to support us with eleven video transcriptions from a recent Cancer Council of Australia conference. Margaret and her team delivered the transcripts ahead of time, with exceptional accuracy and within budget. We received constant project updates and delivery confirmations, ensuring peace of mind for our client. 5 star recommendation.

Bruce W Stephens & Associates

Quick fix

Very happy that things have been rectified so quickly and the letters are now essentially perfect!

New transcription client

Best in a decade

We have made more progress in two phone calls and an email from you than we have made with other potential providers over a decade.

Hospital client

Best in show

I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across. 


Transcription client

Fab!

The App is just fab!

Synapps user

Pleased

Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse.

Palliative care physician

Ten Second Billings

I just want to let you know that yesterday, after my ward round, I literally billed and sent it in ten seconds. This included opening the app and entering my PIN. I love you!

Synapps user

Very satisfied

Just a little note to say that I am very satisfied with Synapse billing system.

Billing client

Long term

I am very happy with your service and look forward to a long term relationship!

Billing client

Free at last

Synapse is so easy for my billing and I feel I am free now. Keep it up. I am very happy with your service.

Synapps user

Diligent support

I am very grateful that have received your diligent support.

Billing client

Totally transformed!

Thanks so much to you and your team for all your help this year. Your service and services are outstanding and have totally transformed my professional life for the better!

Billing client

Should have done it sooner!

Thanks for following up. We are very happy with everything and are questioning why we didn't do it sooner!

Billing and transcription client

Professionalism

By the way, one of my patients voluntarily told me how impressed he was with you and your professionalism when you spoke to him last week. Many thanks for the great work.

Billing and informed financial consent client

Actually learnt something

I commend you on your challenging quiz, it makes a change from the simple lucky draws that other companies run at these meetings. I found myself actually researching the medical health act and learnt something about the MBS, Medicare and post-war Australian political history!

MediMind quiz winner

Exactly what I want

I am most impressed by the layout and transcription. It is exactly as I have wanted. Thank you and kudos to your team.

Transcription client

Super service

All fixed - thanks to speedy advice from Marcus. Super service Margaret!

Feedback from client who experienced an issue following download of a new Synapps release

Satisfied Consultant Paediatrician

From Consultants Practice Manager - Dr has just advised me that he is very happy with the letters, especially the turn around and also the editing etc.

Consultant Paediatrician

Loving it

I'm loving your service.

Billing client

Awesome

Thank you so much for your assistance - you are awesome!

Practice Manager

I am so pleased I made this decision

Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse.

Palliative Care Physician

Kept all promises

Just wanted to say thank you to you and your team for delivering on all of your promises regarding your transcription services. We were very impressed with the ease of the whole process as well as your turnaround time. You have certainly impressed our worst critic in the practice and that takes a lot to do : ) Keep up the good work.

Practice Manager

Transformed my life

I want to start using your billing service, after finding that your transcription service is just so excellent it transformed my life.

Paediatrician

Fab

Fab typing. Thanks.

Medico-legal transcription client

Minutes not hours

I really do recommend Synapse and especially since the billing app became available. It is easy to use and very efficient, and certainly has changed my life - happy husband as payments come in quicker, happy daughter as I have more time for her, and happy me as billing now takes minutes and not hours!

Synapps user

Even my kids love Synapps!

Even my 10-year-old daughter raves about how the app has changed my life!

Synapps user

Courteous and professional

You have provided a very courteous and professional service at all times. I hope you will convey to them [Gabrielle and Rodney] our gratitude.

Appointmaid client

Life changing

You have changed my life! No really, I am telling everyone about you. I used to spend hours every week doing billings but no more. And I love the app, not a piece of paper to be had.

Billing client

Used many services over many years

I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across.

Transcription client

I have my life back!

i, just wanted to let you know that I had to see a few patients today (Saturday) and had completed and sent the billings on the steps of the hospital before I returned to my car. I am very impressed with your work. I have my life back.

Synapps user

Speech night

Hey, just billed my ward round while sitting here at my son's speech night! Took 20 seconds.

Synapps user

Superb support

I am delighted to report that my brand new (7 months old now) private practice is going very well thanks to the superb support of your team. It is fantastic to have all services provided by you and everything happens so quickly and reliably. It sure has taken a lot of stress and concern from me so I can just focus on the clinical issues - which is all I ever wanted. Thanks so much! I appreciated your encouragement and patience with my anxieties around setting up my practice. I am more than happy to endorse your company (and do at every opportunity).

Client of all Synapse services

Great

Thanks very much Synapse. The letter was great!

Transcription client after first letter

Brillant

Thanks for processing my claims and your brilliant service.

Billing client

Great service

Thanks for your great service. I've recommended you to many of my colleagues and some of them now share my enjoyment of Synapps.

Billing client and Synapps fan

Cannot thank you enough

I cannot thank you enough that you have set up this service!

Synapps telehealth client

Sincere thanks

Thank you for the first month of service. It has helped greatly in moving some of the backlog. I am much closer to being up to date and hope to be on top of it all by the end of the month. If I have dedicated typists, please pass my sincere thanks on to them.

Transcription client

Utmost quality

The transcriptions I received were of the utmost quality and the only corrections I had to make were due to my poor enunciation rather than any errors on your side. We appreciate your professionalism and that of your team.

Transcription client

Just Fab!

The App is just fab!

Synapps user

Life is better

Life is just so very much better after the app. Thank you! I have now caught up with my billing.

Synapps user

Customer service

I am delighted that you called. I just love your customer service.

Transcription client

Simply send it and it's done!

Have I mentioned lately how much I appreciate your company and the service provided. It is such a relief to be able to simply send things and have it all done.

Client of all Synapse services

Loving the app!

I am loving the billing App. Has saved me at least 2 hours of precious time already!

Synapps user one week in

Quality support

Thanks for rearranging my clinic for me. Also, I was pleased with the service of forwarding a GP call to me today - very nicely done. I do appreciate the quality of support you are providing and, therefore, the image I project to patients and GPs.

Appointmaid client

Turnaround time fantastic

The speed with which the files are returned is just fantastic and the quality is also excellent. Yep, I am very happy with the service at Synapse.

Transcription client

Accurate

I love your typists they are sooooo accurate!

Transcription client

The most progress we have seen in 10 years.

We have made more progress in 2 phone calls and an email from you than we have made with other potential providers in a decade.


Hospital client

Fantastic!

Fantastic quality of medical typing - makes checking my letters so much easier.

New transcription client

Nice!

I received my letters on Friday afternoon, nicely typed thank you.

Transcription client

Very good dictation service

Your dictation service is very good by the way.

Billing and transcription client

Efficiency and ease

Thank you very much for the service to date, I've been very impressed with its efficiency and ease.

Billing client

Wonderful

You are all doing a wonderful job.

Transcription client

Quality

The quality of the reports is good indeed.

Transcription client

Congratulations

You are all to be congratulated for creating such a brilliant app which seems to be very intuitive and user friendly.

Synapps user

Wonderful business

You run such a wonderful business.

Billing client

Impressed with your service

Thank you for your prompt work, impressed with your service!

Billing client

(H) appy user

I love the app, it's great and it makes the billing process so efficient. I love that I send it and you receive it straight away.

Synapps user

Before I'd even got to the carpark

I was called into the hospital on the weekend to see a patient, so had to drop by on my way home from taking my son to football. I had sent the claim before I had even returned to the carpark to head home. So cool!

Synapps user

Easy

I had started the long process of contacting each fund individually and was getting stressed about it all when a friend told me about Synapse. I no longer had to deal with Medicare or with the health insurance funds. It was easy. Even beta testing the billing app was relatively stress free. It's a good service.

Billing client and app user

Incredible!

Yesterday I was asked to see a patient up on the ward. I had sent the claim before I left the room! It was incredible really.

Synapps user

Absolute transformation!

Even with new patients and different item numbers, I can do my billings on the bus on the way home usually in about a minute. Sometimes in a few seconds literally. It has never taken me longer than 2 minutes and I used to spend at least half an hour every day organising stickers on bits of paper and scribbling item numbers and details and then scanning and uploading or faxing. It's an absolute transformation!

Synapps user

Excellent job

Thank you very much, you are doing an excellent job.

Billing client

In demand

I am showing off your App to all my colleagues and they all want it!

Synapps user

I love it!

I love it!

Synapps user

Very impressed

By the way the colleagues I have referred to your service are very impressed.

Billing client

Appreciative

I really appreciate your excellent service.

During bus ride...

ey, just did my billings on the bus!

Synapps user

Greatful

Your service has been wonderful and I am very grateful for your help!

Transcription client

Beautifully done

Thank you. Received on time as promised. Beautifully done.

Transcription client after an urgent request

Huge improvement

It's going very well, I am very happy at how quickly I am getting paid now. Such a huge improvement for me. I am very glad I finally got my act together and joined you!

Billing client

Happy

Very impressed with our first letter, it looks really good! Happy with your service so far!


Great job

Could you please thank the typist who is transcribing my letters. She is doing a great job.

Transcription client

Excellent communication

Above all, the communication is excellent - one always knows how things are in regards to outstanding bills

Synapps user

Good service

I can follow (claims processing) on the website and that is a very good service.

Synapps user

I wanted to commend you on your service

I really have appreciated the efficient service with all documents promptly received and confirmed, and reports of billing and receipting as well as the web based access, and queries raised promptly.

Initiative

I really value the ability to speak to someone almost instantaneously and have problems taken care of. In a busy schedule, this is an invaluable convenience. Great initiative is shown by the staff of Synapse in problem-solving

Billing client

Love your work

Love your work! Whenever anyone asks me how to cope with billing I say, "Talk to Margaret."


Perfect

Synapse is basically doing everything perfectly.


Professional

The service is always professional, courteous, accurate and knowledgeable. The processing speed of claims is superb.


Service is exceptional

The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.


Great team

Your team has been great to work with.


Swift and efficient

I always appreciate your swift and efficient business. Thank you.


Excellent

Thanks for your excellent business.


Quick and essentially perfect

A new Just Your Type client after only a few batches of letters - we worked with him to tweak the design, until we had his letters exactly as he liked them: "Very happy that things have been rectified so quickly and the letters are now essentially perfect!"